Customer Care Award

Understanding what customers want is a cornerstone to good business practices.
And a focus on customer care can bring wider benefits too.
Sponsored by Abellio Greater Anglia, the Customer Care Award is for those businesses which have gone the extra mile for their customers.
Jonathan Denby, head of corporate affairs at Abellio Greater Anglia, said: “Excellent customer service is integral to the success of any business.  We are therefore proud to be sponsoring the Customer Care award, which celebrates the best of customer service across Norfolk businesses, as well as highlighting best practice. A thriving business sector, known for its high standards of customer service is good for the local economy, benefitting other businesses, consumers and local communities, as well as encouraging other businesses to both locate and stay in our region.”



The judges will be looking for entries  from businesses which show a clear focus on their customers’ needs,
examples of customer-driven initiatives designed to raise service standards  and evidence of increased customer satisfaction.
Submissions should also illustrate how employees across the organisation are consistently doing their best for customers and seeking to continuously improve their performance.
From product development to service delivery to the handling of service problems, every aspect of the customer experience drives customer loyalty and better commercial performance, so entries should outline the business’ overall customer service strategy.
The finalists will be those businesses which demonstrate how they exemplify outstanding customer service, consistently delivered at the highest level, by a customer-focused individual or team.

Winner: Potters Resort

In their 95th year Potters Resort continues to adapt and embrace changes, reinvesting profits back into the resort to continually improve the offerings to their customers.
A mission to be the friendliest holiday resort in Britain and a desire by the staff to deliver this, they continue to provide a friendly and remarkable experience to all their guests, 365 days a year. The impressive set of metrics collected, monitored and acted up to and a dedicated and engaged team are key to delivering exceptionally high customer care standards that they have become known for.

"The EDP Business Awards are a real celebration of all that's great about our businesses here in Norfolk. Each of our categories is a recognition of the strength and depth of our local economy."Ben WoodsEDP Business Editor