Greater Anglia is proud to be sponsoring this year’s EDP Business Awards. We are passionate about delivering excellent customer service and ensuring that the railways play their full part in helping our region to be both economically prosperous and a wonderful place to live. Our intercity train services, operating to/from London, have recently been refurbished with plug points, upgraded wi-fi (now free for all customers), new lighting and new tables, and local trains are being upgraded too.
Looking forward, our £1.4 billion investment programme will see the introduction of a complete fleet of brand new trains in 2019/20, transforming the travelling environment, reducing journey times, increasing seating capacity and improving reliability. Every single carriage will be replaced in the largest ever investment in trains in East Anglia. In Norfolk and north Suffolk, all local routes will be operated with three or four carriage trains (not one, two or three carriages, as now). So excellent customer service really is at the heart of our plans to transform our region’s train services.